Here to help.
At every step.
Find practical answers about your booking, airport arrival and journey, plus our cancellation and refund information.
Include your booking reference and travel date. For enquiries about a new journey, tell us your route and preferred time.
Booking your ride
How far in advance should I book?
We recommend booking at least 48 hours in advance to ensure availability.
How do I book a journey?
Use our booking page to choose a service and enter your journey details. Have your pick-up point, destination, date, passenger numbers and luggage details ready.
Can I arrange a chauffeur for several stops?
Contact our team with your intended route, stops and preferred timings. We can discuss suitable private chauffeur arrangements for your itinerary.
Airport arrivals
Do you track my flight?
Yes. We monitor your flight and adjust pick-up times if your arrival is delayed. Include your flight number when booking, and contact us if your flight details change.
Where will my chauffeur meet me?
Your chauffeur will meet you at arrivals with a name sign, assist with your luggage and help you settle into your journey. Refer to your booking communications for your arrangements.
What if my flight is delayed or changed?
Complimentary flight tracking is included. If your flight is delayed, we adjust your pick-up time at no additional charge. If your flight is changed or cancelled, contact the team with your updated details. See the flight-delay policy below.
Passengers & luggage
How many passengers can travel?
Bookings accommodate up to four passengers. Include everyone travelling when you book so we can plan your journey.
How much luggage can I bring?
Provide the number and size of your bags when booking. Passenger numbers and mixed luggage sizes affect the space available. Check the luggage policy below and view the luggage size guide, then ask our team to confirm your combination of bags.
Can I bring oversized items or sports equipment?
Tell us about oversized items, sports equipment or additional bags before you book. Our team can discuss capacity, suitability and any applicable charges.
Payment & booking changes
Where do I pay for my booking?
Complete payment through the booking checkout. If you need help with a payment or confirmation, contact our team with your booking details.
Can I change or cancel my booking?
Yes, you can request a change or cancellation within our cancellation policy. Contact us as soon as possible with your booking reference, travel date and the details of your request. Refund eligibility depends on the notice given before your scheduled pick-up.
What if I have a concern about my journey?
Contact our support team with your booking reference and a description of the issue. For a service failure such as driver punctuality or vehicle standards, please contact us within 24 hours of your trip for a formal review, as set out in the policy below.
Care throughout
your journey.
Monleetu works with experienced, professionally vetted chauffeurs selected for reliability, discretion and customer service. Local route knowledge, flight tracking and a meet-and-greet at arrivals support a considered travel experience.
Cancellation and refund windows
| Notice before scheduled pick-up | Refund eligibility |
|---|---|
| More than 48 hours | Full refund of the booking fee. |
| Between 24 and 48 hours | 50% refund. |
| Less than 24 hours, or no-show | Non-refundable, to cover driver commitment and administrative costs. |
Flight delays and changes
We provide complimentary flight tracking as part of our service. If your flight is delayed, we will adjust your pick-up time accordingly at no additional charge.
Refunds are not issued for flight delays, as our drivers remain committed to meeting you upon your actual arrival.
Luggage policy and additional charges
Please note that our vehicles have a maximum capacity of 7 bags. Any additional luggage beyond this limit may incur extra charges and must be communicated at the time of booking to ensure proper vehicle allocation. These additional fees are non-refundable once the service has commenced.
How to request a refund
To cancel or request a refund, please contact us via WhatsApp, phone or email as soon as possible. You can use the contact details in your booking communications, or email support@monleetu.com.
Refunds will be processed back to the original payment method within 5–10 business days, depending on your financial institution.
Quality guarantee
If you are unsatisfied with your experience due to a service failure on our part (for example, driver punctuality or vehicle standards), please reach out to our support team within 24 hours of your trip for a formal review of your case.
Still have a question?
Tell us about your journey and our team can help with the details.